I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum. I'm sorry you've been left without a broadband service. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Correct, you need to use the full site rather than the mobile site. There should be an option to switch to the full site, there is on Firefox on Android.