06-12-2011 16h50 - edited 06-12-2011 17h12
Hi there ttyrie,
I searched and couldn't find the charge, I can only tell you I made a daytime call last Thursday to an 0844*** number
for 2.09 minutes and the cost was 24p curses as I am on anytime plan (I did know I would get charged)
on 06-12-2011 20h50
on 06-12-2011 21h12
Hi Ectophile, thanks for the information but I had already tried that and got nowhere,
I have tried again now I got to g9 2
so then I went to your 2nd link and it was the same thing again, so I still don't know the prices.
As you say a ridiculous system, BT don't make things easy for customers.
on 06-12-2011 21h19
on 17-05-2012 16h31
Hello actophile, You are right about the whole pricing system of BT charges that you need to spend at least ten minutes to get your head round it. Does it follow that Bit wants you to make calls without knowing the charges you are incurring. This has got to be reported to the Government Ombudsman to take the case on behalf of the BT customers. I fully agree wiith you that it is ridiculous. alancar
on 08-07-2012 12h58
That's usually good advice - but in our case we have to phone an 0844 number to arrange extra mortgage repayments.
We've actually paid the amounts in at the branch in person but they told us they are not able to process them properly in branch and have repeatedly told us there is no alternative but to phone this number.
They say there is no alternative.
That's A&L / Santander as a warning to any potential customers!
on 11-07-2012 16h01
It's NOT ridiculous. It's commercial "enterprise" (in the wake of the recent banking scandals, some would say "greed") at its best.
The immensely complicated pricing structure, with the cost of 0844 calls depending on the 5th, 6th or even 7th digit, makes it extremely difficult for customers to know what a call is going to cost without having to look it up each time. As a previous commenter has pointed out - there can only be one explanation for that - a policy of keeping the customer as confused (some might say "deceived") as possible. The last time I had to call an 0844 number I tried asking the operator and was blithely told that the charge for ALL 0844 numbers was 5p/min.
More the the point - I've paid for one of those anytime anywhere packages. But, of course, they only apply to geographical numbers - I still have to pay for 0844 calls. So while BT are promoting the advantages of such packages to domestic users they are also promoting the advantages of 0844 numbers to commercial companies. Double benefit to BT, it seems
Not only that, but for some 0844 numbers the charge is only 1p per minute. So we have a situation in which I can use an 0844 number to call my sons in Russia and Japan for 1p per minute while an 0844 call to a company a mile or two away in the same town costs 5p per minute.
Ridiculous?? Rip-off Britain is not confined to the banks, it seems