Is there any way to contact the moderator team as I would like to have a conversation with someone senior at BT who could help me.
All attempts via Customer services to talk to a Manager/Supervisor have so far been blocked by the help desk staff.
In short due to a BT error my domestic account with Halo3, none digital landline call package and 2 mobiles was cancelled overnight.
I was transferred to a Business Account with broadband only and no phone. Customer services cannot explain how this happened or reinstate my original package.
I have to take out a new 24 month Broadband, digital voice and mobile contract, that does not have a penalty free early termination clause, to hopefully get my home phone number back, and this will not be activated until 27/5/2025,
We have been BT customers for almost 50 years and have never had such poor service as now.
My wife and I are retired and all our family, doctor and hospital contact is via the landline and we are presently waiting contact from the hospital. The mobiles are used for emergency contact if needed when out
There is more to the problem including a fault which is giving poor connection speed (3 Mb/s instead of 35 Mb/s as advised by a visiting Openreach engineer) impacting the guaranteed speeds on any contract offered.
