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puffer
Newbie
357 Views
Message 1 of 7

How to establish my account number

My problem is that I don't know my account number and the only way to get help from BT is to tell them my account number.  I'm on online billing and haven't got a copy of my bill.

Is there another way of establishing my account number? 

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6 REPLIES 6
Zombie
Expert
347 Views
Message 2 of 7

Re: How to establish my account number

Hi @puffer At the top of this page, click on My BT and sign in. I’m assuming you have an online account as your bills are online. 

You will see your account number top right when you log in.

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puffer
Newbie
329 Views
Message 3 of 7

Re: How to establish my account number

Thanks for your help but no, I can't see it.

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Distinguished Sage
Distinguished Sage
323 Views
Message 4 of 7

Re: How to establish my account number

It should be on your direct debit listing on your bank statement.

 

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Moderator
Moderator
309 Views
Message 5 of 7

Re: How to establish my account number

@puffer If you call we can ask alternative validation questions and organise for a letter to be posted with your BT account number on it. Alternatively the billing chat team should be able to help organise that.

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218 Views
Message 6 of 7

Re: How to establish my account number

How can they sign in to my bt if they don't have their account number to create an account?

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allanraymond
Aspiring Expert
189 Views
Message 7 of 7

Re: How to establish my account number


@EvenTalkTalkRbetterwrote:

How can they sign in to my bt if they don't have their account number to create an account?


My understanding of the original query is that they have an account (it was mentioned they do on-line billing) but they don't know the actual account number. Assuming the account exists you don't require this to log into your account (email and passord only required).

Once logged into your account you go to the billing section and opt for downloading your bill, this will show the account number.