If your new order start date is the 14th Sept there is nothing that this forum can do for you. It is up to Openreach to fix any faults on a line and only BT can request that but they are at the mercy of Openreach. All you can do is re-contact BT and see if they can get it moved forward.
I am really sorry to hear about the problems you have had with your order.
I've dropped you a private message, which includes the link to our order team. You can chat with them online. This order team is based in the UK and will own your complaint until everything is sorted out.
Should you have any further problems after speaking with this team please let us know.
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