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david_gla
Beginner
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Message 1 of 5

How to order a returns bag?

I've cancelled BT broadband and they have "suggested" I return the hub. How do I get a returns bag and I have nothing to wrap it in?
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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: How to order a returns bag?

they should send you one normally
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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: How to order a returns bag?

You do not need to return it if you are cancelling because of the price increase.

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Distinguished Guru
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Message 4 of 5

Re: How to order a returns bag?


@gg30340 wrote:

You do not need to return it if you are cancelling because of the price increase.


I believe if you've had the equipment for less than 12 months, you have the choice of returning it or paying for it.

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: How to order a returns bag?

Not if you are cancelling because of the prise rise. You can keep it free of charge.

 

See message 200 and 207

 

https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/page/21

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