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Posts: 9
Registered: ‎01-03-2010
0 Ratings

How to terminate a contract with BT?

Dear All

I will move home shortly. I wanted to move all BT services to my new flat, but, unfortunately, the transfer is much worse Smiley Sad, not between 5 - 12 Mb but between 1-3 Mb! So, I have decided to terminate a contract with BT.


How can I do this?

Many thanks.

Distinguished Guru
Posts: 6,227
Registered: ‎27-01-2010
0 Ratings

Re: How to terminate a contract with BT?

If you're still in a minimum contract period, then there's a cancellation fee to pay.  If not just ring 150 and select the "cancel" option on the menu.


If you are in contract, then there may be a free get-out coming within the next month.  Read your bills carefully, including anything that comes with them.  When BT announce a price rise (which they are about to do), then you have 10 days to write to them to cancel without penalty.