I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I placed my order in April ( 15 something like this ) and line activated on the 14th of May
Let me know
Hi @ludivalera thanks for posting back. Are you sure that your order was not placed on or after the 29th April. Please check your emails for the order confirmation. If it has been placed on or after 29th then the Echo will be automatically dispatched from the BT Shop. You should receive an email after the 14 days have passed from your services getting connected.
The offer was popular so please allow a couple of more days to receive delivery notification. If you haven't received the email about delivery in the next couple of days post back an we will be happy to help you further.
Yes it was on the 29th but i've still receive any emaill please can you send to me ??
Hi @ludivalera thanks for sending over your details. I've raised a query with the promotions team. They can take up to 10 working days to get back to us but as soon as I have an update I'll let you know. If you receive the gift in the meantime please post back and let me know.
Ok thank you,
hope it will be soon, because is really long, thanks