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Taylormatty
Newbie
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Message 1 of 9

I cant get the M&S Voucher claim form to recognize my Order

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Good Morning, I have recently taken out a New BT Broadband deal that offers M&S Vouchers, for some reason it wont accept my order number. Has anybody else had problems?

 

Cheers Matt

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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@Taylormatty 

What are the first three letters of your order number?

Its actually the sales reference which you need, it usually begins with AJM.

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Taylormatty
Newbie
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Message 3 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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VOL

Where do i find the AJM number

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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@Taylormatty wrote:

VOL

Where do i find the AJM number

 


If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order.

If not, then try the Billing Live Chat Team they should be able to give it to you.

If that fails, then please post back here, and not on the other thread you posted on.

 

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Taylormatty
Newbie
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Message 5 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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I couldnt find it via the link you supplied, also the Billing Live chat team doesn't exist anymore.
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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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@Taylormatty wrote:
I couldnt find it via the link you supplied, also the Billing Live chat team doesn't exist anymore.

They are still there, on this page https://www.bt.com/help/home/contactus/#/account-and-billing/bill-payments-and-charges

Please try them first, as the moderators will take a few days before they can help.

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Moderator
Moderator
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Message 7 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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@Taylormatty, welcome to the community and thanks for posting if you mention your MyBT account problem to the billing team they'll also be able to help with that. Post back and let us know how you get on.

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Taylormatty
Newbie
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Message 8 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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I'm sorted now, thank you

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Moderator
Moderator
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Message 9 of 9

Re: I cant get the M&S Voucher claim form to recognize my Order

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Hi Taylormatty,

Glad to hear you got sorted.

If you have any more questions let us know 🙂

Matt

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