It would depend on if the order was placed on or after the 1st of February. If you are unsure I can check the details of your order, please send me in your details using the link found in the "About Me" section of my profile.
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My order for BT Infinity 2 unlimited was placed on 24 January and installation takes place tomorrow 12 February.
I'd appreciate it if you could check if I get the 50mb BT Cloud
Well - I have a similar question.
Around the 18th of March I renewed my BT Broadband Anywhere contract and purchased a BT Mobile 'phone. I held off from uprgading to BT Infinity because I use BT Broadband Talk. I received an email confirming my new contract.
Sometime later - I received the email from BT regarding the closure of BT Digital vault. So I installed the BT Cloud and requested more space. I received an email confirming my order for more space.
I 'phoned BT to try and understand what was happening. I got reassurance but little action
The extra space never appeared and so I started my backup using the BT Cloud (this is more than 2GB). It just ceased with an error message telling me to get more space.
1) Do I need to apply again for more space?
2) Do I need to upgrade to BT infinity or was renewing my Broadband contact sufficient?
It is rather irritating since I am a long time user of BT Digital Vault where I got 5Gb. It is also unclear whether my recent renewal counts.