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Aspiring Contributor
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Message 1 of 8

I get a message saying "Don't forget your broadband discount's ending". Hiw do I find out when?

As the title says.  I never knew my discount was ending.  I need to know when it's ending but it doesn't appear to tell me anywhere.

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Sage
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Message 2 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

Ring them up.

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Aspiring Contributor
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Message 3 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

It doesn't say anywhere on the site?  I have to ring 'em up??

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

you have to do something as it won't happen on its own. Phone 0800800030 they are uk based



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Aspiring Contributor
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Message 5 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

Don't worry "distinguished sage".  I am doing something.  I'm raising an official complaint.   Thanks for nothing...

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

I'm not worried. You contract has a fixed term and when that comes to an end your discounts which you had at outset stop and you return to full package cost unless you decide to leave or negotiate a new deal. If you check the email you received at outset you will find this is detailed and what new monthly cost will be. You are one of first to get the notification of contract ending as set out by OFCOM

Up to you what you do next



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Aspiring Contributor
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Message 7 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

Almost 18 months ago I think.  I'll try and find the email.  But should be on the bloody site!  BT are capitalist scum.

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Contributor
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Message 8 of 8

Re: I get a message saying "Don't forget your broadband discount's ending". Hiw do I find

You could try mybt then track orders, it tells you the start date and work it out from there

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