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Steelman1
Beginner
671 Views
Message 1 of 9

I have just subscribed to the big sport package with a 24 month contract. I have now been sent an em

I have just subscribed to the big sport package with a 24 month contract. I have now been sent an email stating that my monthly bill is to increase by £6 per month from November 1st . Is this correct, can BT do this?

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8 REPLIES 8
garybs29
Recognised Expert
658 Views
Message 2 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

What package does it mention on the email?

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Steelman1
Beginner
636 Views
Message 3 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

Garybs29, thank you for replying . The email from BT states:

From 1 November 2020 your BT Sport and TV prices will go up by £6 a month.

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garybs29
Recognised Expert
624 Views
Message 4 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

Chances are if ypu've just upgraded that was on the old paxkage hence why i was asking what package it stated. Sometimes on these notifications they will stste a date it was based on & what was on the account then. Maybe best to call & check though

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-Richie-
Guru
607 Views
Message 5 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a


@Steelman1wrote:

I have just subscribed to the big sport package with a 24 month contract. I have now been sent an email stating that my monthly bill is to increase by £6 per month from November 1st . Is this correct, can BT do this?


It's a price change notification from the old plan you had, the legacy BT TV packages are having an increase, the new packages which includes 'Big Sport' are not being changed.

Steelman1
Beginner
575 Views
Message 6 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

Garybs29 Thankyou. This is helpful and reassuring.

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Steelman1
Beginner
573 Views
Message 7 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

Richie. Thank you. This is helpful.

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TheRealBudski
Aspiring Expert
558 Views
Message 8 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

Was this an end of discount price rise or are all legacy packages getting this mid contract?

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Steelman1
Beginner
541 Views
Message 9 of 9

Re: I have just subscribed to the big sport package with a 24 month contract. I have now been sent a

TheRealBudski, Thank you for your reply. I have received replies from two other experts and it is beginning to point to the fact that the price increase does relate to a legacy package, which I no longer have. I do not know if all legacy package subscribers are receiving this message I'm afraid.