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odessa
Aspiring Contributor
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Message 1 of 8

I have never recieved a bill and despite 3 months of complaing I still am not receiving them

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Hi,

This is my last port of call. Sincle I had BT Infinity2 installed at the end of August I have never received a bill. I have made countless phonecalls to customer support and nothing has happened. Nobody seems to have a clue whats going on and the answer I get eveytime is 'I have raised this as a complaint for you and someone will call you back' .... of course, no-one ever does.

 

Trying to get this sorted is like hitting my head againsta  brick wall .... is there really nothing that can be done ???

 

 

Can anyone here help ?

 

Thanks

 

Jay

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: I have never recieved a bill and despite 3 months of complaing I still am not receiving them

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I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Moderator-Retired
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Message 3 of 8

Re: I have never recieved a bill and despite 3 months of complaing I still am not receiving them

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Hi odessa,

 

I'll get this sorted out for you.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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odessa
Aspiring Contributor
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Message 4 of 8

Re: I have never recieved a bill and despite 3 months of complaing I still am not receiving them

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Hi Craig,

 

Just sent you an email, thanks for your reply.

 

Thanks Keith as well 🙂

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odessa
Aspiring Contributor
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Message 5 of 8

Re: I have never recieved a bill and despite 3 months of complaing I still am not receiving them

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Any update on this?

 

I've not been called by anyone and nothing on my account has changed.

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Moderator
Moderator
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Message 6 of 8

Re: I have never received a bill and despite 3 months of complaing I still am not receiving them

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Hi Odessa,

 

I have checked our email queue and can see we have received your details. There are a few cases ahead of you in the queue and we will reply to you as soon as we can.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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odessa
Aspiring Contributor
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Message 7 of 8

Re: I have never received a bill and despite 3 months of complaing I still am not receiving them

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Ok, thanks the the reply Paddy.
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odessa
Aspiring Contributor
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Message 8 of 8

Re: I have never received a bill and despite 3 months of complaing I still am not receiving them

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Thanks for sorting this Robbie, I can't see the credit on my account though

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