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MrBoy
Contributor
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Message 1 of 3

I just want to find when my deal ends

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I moved house mid-way through a fixed-length deal and they partly honoured it but reset other parts. Nowhere on MyBT does it tell me this that I can see, and in the Help pages the "Contact Us" section seems not to actually allow me to contact anyone, it tries really hard not to in fact other than the Chat tool.

 

Is there a hidden "send BT an email" option, or a "this is when your deal ends" information? Or are they hoping I don't know and start paying the high tariff?

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conrad
Recognised Expert
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Message 2 of 3

Re: I just want to find when my deal ends

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Sign into MyBT and hover your mouse over the MyBT on the blue banner - select Track an Order then choose the one that relates to the last time you recontracted , click on the pink track item and the contract details will be displayed.

 

You can also ring the Options team on  0800 800 030

 

you should have received an email detailing changes as and when they occurred

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MrBoy
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Message 3 of 3

Re: I just want to find when my deal ends

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I see the orders but the house-move seems to confuse things, unless it's bound by my previous contract (I thought they made me take out a new contract on at least one part).

 

I'll ring up that number to check then. Thanks.

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