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HiKids
Beginner
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Message 1 of 2

I've been given two accounts/orders in mistake and I am now about to be directed-debited a 2nd time

In trying to get fibre broadband for my home, BT have created two orders or accounts using the same email address and other contact details. This is most definitely a mistake, and I want to know how I can have the duplicate account cancelled without it affecting my current, working, fibre broadband as this took long enough to set up in the first place. Can someone please advise me what do here?

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: I've been given two accounts/orders in mistake and I am now about to be directed-debited a 2nd t

@HiKids Welcome to the community and thanks for posting, I'm really sorry to see that you're being billed twice for the same services. I'll be happy to help with this and will send you a private message so you can get in touch with the moderation team.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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