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nj2k15
Beginner
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Message 1 of 2

I want to cancel BT TV, plus my account is in credit

Hi,

 

I find the BT site very confusing (as confusing as the bill).  I'm currently £127 in credit, yet BT are still taking a whopping £94 out of my bank account every month.  I'm usually too busy to check such things but BT tells me "you don't need to do anything"... yes... I do... I need my £127 refunded to me please, but I can't find anyone to contact to achieve this.

 

Also, my BT Youview box gave up the ghost a while back and I haven't used BT TV for a while, how do I cancel that?

 

There is no transparrent help on these topics at all on the BT site and for obvious reasons.  If anyone can tell me where to turn or who to contact it would be greatly appreciated and of much help to me, thanks very much.

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Distinguished Sage
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Message 2 of 2

Re: I want to cancel BT TV, plus my account is in credit

Hi Welcome to the Community Forum

I am sorry to see you are having problems with your BT service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902
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