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Seraph
Contributor
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Message 1 of 7

If/when BT increase your contract cost....

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..... you have the right to cancel your contract with no financial penalties whatsoever.

This is a directive by OFCOM.

You have a contract (not a subscription) with BT for specific services, over a specific timeframe, for a specified cost.

Should BT increase your price for a given service within your contract period then you have the right, within 30 days of being notified of a price increase, to cancel your contract/service with no financial penalties whatsoever.

Nn
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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: If/when BT increase your contract cost....

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That is correct and BT say as much in their email of snail mail sent out to customers in advance of any price rises.

 

"We want to make sure you get the best deal for you. So, if you want to change something, or even leave because of these price changes, and you're within your minimum contract period, you'll need to call us within 30 days of receiving this email to avoid paying a charge for leaving early". 

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Jackiow
Beginner
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Message 3 of 7

Re: If/when BT increase your contract cost....

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Why does OFCOM agree that a Fixed price Contract can be changed at all ? Surely a Contract for a certain period is set in stone ?

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: If/when BT increase your contract cost....

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It is set in stone. That is why you can leave the contract without penalty if the conditions change, such as a price rise.

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IDW
Aspiring Contributor
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Message 5 of 7

Re: If/when BT increase your contract cost....

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@Jackiow wrote:

Why does OFCOM agree that a Fixed price Contract can be changed at all ?


 

I have very recently looked into this following a dispute

 

You are right - a fixed price contract cannot be changed at all and no help is needed from Ofcom. I believe the Ofcom rules are designed to protect customers in a fixed term contract where the price is not fixed.


However, it would seem that most BT broadband fixed term contracts are not fixed price. If your bill looks anything like mine you will see this wording:

 

'You get your Package at a special rate. We show this on your bill by giving
you a refund of £x.yy a month
Your special offer discount lasts for 12 months.'

 

So in fact the contract consists of a fixed discount off the list price. If the list price increases then the price you pay will increase.

 

This all came as something as a surprise to me because when I agreed my package on the phone the operator clearly offered me 12 months at £a.bb. Following discussions with a senior manager (who was able to access a recording of the phone call) it was agreed that the sales person misrepresented the contract as fixed price when it was not and I have been appropriately compensated.

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Distinguished Guru
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Message 6 of 7

Re: If/when BT increase your contract cost....

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The legal stuff at the bottom of the web site marketing pages also says ...

"We may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees."

So pretty clear that BT don't actually guarantee any fixed price for any fixed period.
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Distinguished Guru
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Message 7 of 7

Re: If/when BT increase your contract cost....

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@IDW,

Even the discount isn't fixed for the duration. I've had both my broadband full price and broadband 12 month discount both increase by a similar percentage on the same date in the past.
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