Impossible to cancel 500GB extra cloud storage

[jam2000]

Why is it so impossible to cancel the 500GB extra cloud storage.

I upgraded and re-contracted by Fibre package and specifically requested no extra cloud storage. Yet I have the email come through stating the extra 500GB at £9 is on there. 

[Matt-S · Accepted solution]

Hi @jam2000,

Welcome back to the Community and thanks for taking the time to post.

Can you tell me a little more about how you placed your order, did you place the order over the phone or online?

Can you also confirm the date your new order is due to go live or if the order has already gone live?

Thanks

Matt

[jam2000]

Hi @Matt-S

I rang and got them to cancel it.

Thanks,
James