Looking to get BT Broadband at my property which doesn't currently have a phone line.
Therefore will need to get BT to lay a line from cabinet/road to my property and then have an engineer come out to do the work in the property and activate etc.
The problem I have is BT is unable to correctly schedule the ground works to take place. They keep sending engineers out who turn up with a screwdriver etc, but I need them to turn up with a disc cutter and/or Kango...
I understand BT outsource this work to a 3rd party, however noone (BT / BT OpenReach) seems to be able to check/instigate this ground works.
Process as I understand is.. I ring BT, they contact BT OpenReach, they contact anonymous 3rd party to carry out the ground works.
Question I have is - How can I check the status, or whether the 3rd party has even been contacted by BT, as my call handler is not providing this information and Engineers keep turning up 😞
BT Retail do not provide or maintain the external network. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media. BT Retail do not get any special treatment.
Only Openreach would be able to deal with this, once its passed the planning stage. Openreach would then assign a contractor to do the actual work.
You job may still be in the planning stage.
Is this a new build?
No, it's an older property. Had Virgin cable before and moved to BT as they were offering the Line as part of the deal.
Do I need to goto the BT OpenReach froums to ask this question? Problem I have is if its with a 3rd party I will never know if it's scheduled, unless OpenReach can check their systems?
This is the bit BT OpenReach seem unable to tell me!
I would be happy if status was planned and i knew it had generated a ticket to get the line put in - Does anyone know the name of the system BT OpenReach use to check status of a new line into a property?