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Incoming Landline calls

For over five weeks now I have been trying to access my incoming calls in order to Blacklist some of them but every time I click on 'landline', the following message appears:-

Your landline

Your number:

xxxxxxxxxxxxxx

Sorry, we can’t show your landline details at the moment

We’re just updating your details following your recent order, so please come back later.

This order (for a Broadband upgrade) could remain 'open' for some time due to Covid restrictions. Why does updating my details depend on this order? It's unacceptable.

 

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