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Jadoogar
Beginner
233 Views
Message 1 of 4

Incorrect Address.

Hi,

I cannot get BT Openreach to correct my address! For some reason they have got my home address wrong.

How do i go about getting them to correct it? Somebody please help!

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
228 Views
Message 2 of 4

Re: Incorrect Address.

@Jadoogar 

Are you a BT Retail customer with both phone and broadband from BT Retail?

BT Openreach do not exist, its just Openreach now.

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Jadoogar
Beginner
205 Views
Message 3 of 4

Re: Incorrect Address.

Pardon me but I am new to this. By  BT Retail I assume you mean if I have a domestic phone line and broadband  from BT ? The answer to that is yes!

Openreach have my address wrong.  Last time I had an Openreach engineer visit me, he had to phone me to ask where I lived as he couldn't find me!

Royal Mail are not bothered.  In the past they have delivered two of my Hubs to this wrong house because of the wrong address. I ended up with 3 after going and collecting the hubs from this house.

I'm scared of ordering anything or upgrading my Hub (quite a few years old now!) in case it ends up at this other house!

I need some guidance as to how to get this fixed. Thank you.

 

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PaddyB
Moderator
Moderator
192 Views
Message 4 of 4

Re: Incorrect Address.

Hi @Jadoogar,

Thank you for posting. If you send me your details, I'll be able to help you get your address details corrected with Openreach.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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