Incorrect address - BT/openreach

[avidd]

Hi, I’m hoping someone can help - I found a post on here with a similar issue involving a complaint and ORDI.

Every time I manage to place an order for full fiber my neighbours property gets pinged an email from their provider (SKY) to cancel their service. My order then gets cancelled.

Our property is 20 yrs old and was built by the previous owner of my neighbours property (which is a farm .5 of a mile up the road).

Any advice on a solution would be appreciated.

[imjolly]

is your address correct on royal mail database?  does BT address agree with that address?

[avidd]

It shows up correctly on both.

Although the neighbours property (who get the cancellation emails) does not show up on the post office check in the same way as BT checker…

[iniltous]

Just to confirm , you are currently a BT Consumer customer,  and upgrading to BT or EE FTTP is your intention ?
FWIW , it’s possible that it’s your neighbour with Sky that has incorrect address data with Openreach, if that were the case then obviously they ( who are  not currently affected by the issue ) would need to contact Sky .
If you are a BT customer , an ORDI check will verify if your address matches the RM entry

[avidd]

I am a new BT customer on copper/fiber (actually only able to use 4G). Intending to upgrade to FTTP was offered EE yesterday. This triggered another email to neighbours ISP and my orders cancelled again.

[imjolly]

are you actually a BT customer or new customer trying to move to BT?  if moving who are you with just now before move

[avidd]

I’m a BT customer.

[Ali_A]

Hi @avidd 

You can contact Openreach for an Ordi request using their online form you can find at Contact us about broadband problems in your new build home

Once this has been corrected you'll be able to place your order without any issues. 

We look forward to you joining our Broadband service! 

Ali 

[imjolly]

@avidd 

if you are an existing BT broadband customer trying to upgrade to FTTP is your address correct on your BT account?  If so you should be able to get BT to raise ORDI with openreach to correct their database to show your correct address