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DAke
Newbie
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Message 1 of 4

Incorrect billing - My Service Stopped, BT charging me an extra month

Hi.

 

I have a problem with BT.

 

My service stopped on 16.05.2017.

 

My yearly contract ended on 10.05.2017.

 

I've been charged £ 47.49, Broadband and Calls 11 May-10 Jun 17
This is the cost of your Package up to 10 Jun 2017

 

Up to 10 Jun 17, how is this possible? I want you to recalculate my bill and refund what's owe to me. My service stopped on 16.05, so I will only pay up to that date.

 

Apart is the £ 3X charge for stopping the service. But that's not it.

 

Please, someone check this for me. I'll give you all the details in a PM.

 

Regards

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Incorrect billing - My Service Stopped, BT charging me an extra month

Welcome to this user forum. @DAke

 

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
 

You needed to give 30 days notice if you wanted to cancel your service, otherwise it continues on a monthly basis.

 

This link may help  http://bt.custhelp.com/app/answers/detail/a_id/36061/kw/notice%20period/c/345,6375,7472

 

They may also be a broadband cease charge as well.

 

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DAke
Newbie
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Message 3 of 4

Re: Incorrect billing - My Service Stopped, BT charging me an extra month

I even doubt that 30 day notice is legal, when my contract is an anual contract and it ended already.

 

I will be submitting a claim with CISAS as I can see where you are going with this.

 

Regards

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Incorrect billing - My Service Stopped, BT charging me an extra month

I think you will find that its in the BT Residential T&Cs, when you started your contract.

 

http://www.productsandservices.bt.com/products/static/terms/post3rdjuly2016voiceandbroadband.html

 

Paragraph 10.

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