Thank you very much for that. I have emailed the issue to the Consumer Resolutions department. Incidentally, I had a private message from someone who asked for my mobile number to try and sort the matter. There followed a very disconcerting phone call, allegedly from EE Mobile (who I do not use), who knew a lot of information about my account including address, bank sort code and part of my account number, asking for additional account number information for security purposes, which I refused to give. During the call, my BT account was changed and I was sent a Microsoft Security code which I was asked to quote, but didn’t. He wanted to take 1p from the account. Again I refused and ended the call. I say this to alert others as it didn’t sound or feel right.
