I have been trying to get British Telecom to correct an incorrect input on my credit file for over two years. I would guess I have spent over 15 hours on the phone, each time a different representative goes through the same process as trying to find the account, the default refers to, with no success a complaint is raised and then a complaint is closed. I have written to the two large credit file companies both of whom have contacted British telecom to be told the account and the default is correct. Not withstanding this when I phone to try And establish the details of the default there is no account on record. My credit file continues to be affected by a default which I cannot pay. The default is not a lot of money and for the past 2 1/2 years I’ve been more than prepared just to pay the amount to get it off my credit file yet there is no account to charge it to when I try and resolve it. I’ve written to British telecom directly, I’ve written to Experian. They have all been emailed and I’ve tried to resolve it over the phone. My ability to get credit Remains affected and I have nowhere I’ve been able to resolve it.
