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Jwood90
Beginner
130 Views
Message 1 of 4

Incorrect now tv email address with bt package

Hi,

 

I am a new bt customer and I got the now tv entertainment package with my broadband and tv, bt have put the incorrect email for my now tv and says I can’t identify when I try reset my password, I have contacted them and they don’t seem to know what to do?

 

can you help me anyone ?

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3 REPLIES 3
DavidM
Moderator
Moderator
99 Views
Message 2 of 4

Re: Incorrect now tv email address with bt package

Hi @Jwood90 and welcome to our community.

Does How to change Now TV email help? 

Cheers

David

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Jwood90
Beginner
92 Views
Message 3 of 4

Re: Incorrect now tv email address with bt package

Hi,

 

no it’s still saying we can’t identify your account when I go on forgot password ?

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DavidM
Moderator
Moderator
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Message 4 of 4

Re: Incorrect now tv email address with bt package

Thanks for checking that @Jwood90 .

We'll need to take a closer look at this for you so I'll drop you a private message now so you can get in touch.

Cheers

David

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