Hello good morning dear Admins,
I have a wrong default in my report for my final bill which as paid when I was settled in my new address.
I am not sure why it was defaulted as I was always in contact with your team by phone.
Please can you correct this information?
Have a read of BT Credit Files explained
If you made a payment late it will be reported as late, if it's been paid it will update to 'settled'
Both agencies must response to a query within 28 days.Equifax
It's showing as being defaulted by BT, so its not a problem from the agencies.
Which is why it needs disputed if you feel it's wrong, you raise the dispute with the credit agency and receive a reference, the credit agencies contact BT, they investigate and come back with the findings, if incorrect it gets corrected.