We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @marcinch18, welcome to the community and thanks for posting. Has the balance of your final bill been paid?
To dispute the default on your credit file you will need to contact Equifax directly and they will liaise with BT to get this removed from your file if there has been a mistake.
Hi @DRM69, yes MattS has left, I'll send you a PM in a moment so you can get in touch with the moderation team again. We're really busy at the moment so it will take us a little longer than normal to reply, sorry.