cancel
Showing results for 
Search instead for 
Did you mean: 
Alticry
Aspiring Contributor
215 Views
Message 1 of 12

Infinity 1 not activated 6times !!!!!

Upgraded to infinity 1 in October . Have been given 6 activation dates and all have passed . We have now been given a 7th date .we have been assured each time it will definitely work but it never does .

Have spent hours on the phone and cut of a few times despite always being courteous . Always told there is a problem but nobody can say what it is !! Totally scunnered with the whole thing . Tried live chat , twitter , calling , email, the whole thing is bizarre .

 

0 Ratings
Reply
11 REPLIES 11
Distinguished Sage
Distinguished Sage
209 Views
Message 2 of 12

Re: Infinity 1 not activated 6times !!!!!

Is your phone line working?

0 Ratings
Reply
Alticry
Aspiring Contributor
188 Views
Message 3 of 12

Re: Infinity 1 not activated 6times !!!!!

Yes and broadband . Phone was disconnected for a few days broadband was still working .
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
184 Views
Message 4 of 12

Re: Infinity 1 not activated 6times !!!!!

In order to find out what services and speed range you could be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Its possible the fibre cabinet is full, and there is a waiting list.

0 Ratings
Reply
Alticry
Aspiring Contributor
177 Views
Message 5 of 12

Re: Infinity 1 not activated 6times !!!!!

Vdsl range A 73.9 / 56.1
Vdsl range B 58 / 35. Both show available .
Cabinet 8 mentioned
Would make sense if it was full but why don't they say that ? Spoke to one of the local engineers ( small town) and they were puzzled as to why I had not been connected .

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
155 Views
Message 6 of 12

Re: Infinity 1 not activated 6times !!!!!

As you have phone and broadband at the moment, what makes you think that you are not on BT Infinity?

Its normal to get a short disconnection of the line when its changed over to BT Infinity.

 

Which BT home hub are you using to get broadband at the moment?

 

0 Ratings
Reply
Alticry
Aspiring Contributor
149 Views
Message 7 of 12

Re: Infinity 1 not activated 6times !!!!!

Bt smart hub type A . The speed is exactly the same as before . Been told by numerous people in different departments that it has not been activated and that there is a problem .Asked engineer over phone when we were reconnected if it was infinity and he said no.
0 Ratings
Reply
Alticry
Aspiring Contributor
124 Views
Message 8 of 12

Re: Infinity 1 not activated 6times !!!!!

Can you tell me why my post has been moved?
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
122 Views
Message 9 of 12

Re: Infinity 1 not activated 6times !!!!!


@Alticry wrote:
Can you tell me why my post has been moved?

Because its a new package, you do not have a speed issue because you do not have service yet.

 

If you do have a speed issue when your sevice is activated, then the Infinity board is the place to post.

 

Try the  Order Live Chat Team

 

Also can you please post the information from this page of the smart hub, so forum members can see the modulation type.

 

http://192.168.1.254/0000013200/gui/#/technicalLog/information

 

0 Ratings
Reply
Alticry
Aspiring Contributor
111 Views
Message 10 of 12

Re: Infinity 1 not activated 6times !!!!!

I never said I had a speed problem . I've tried the live chat . Spending hours with this . Thinking of changing supplier but would they haven't same problem . One thing is for sure bt customer services are diabolical.
0 Ratings
Reply