cancel
Showing results for 
Search instead for 
Did you mean: 
Distinguished Sage
Distinguished Sage
48 Views
Message 11 of 12

Re: Infinity 1 not activated 6times !!!!!

BT Retail do not provide or maintain the external network. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media. BT Retail do not get any special treatment.

 

Its possible that there was a faulty port or tie cable pair when Openreach initially tried to change it over, so they just put it back through again. It would have failed the commissioning test anyway, so it should still be in hand with Openreach to sort it out.

When you get the chance, please post the results from the home hub.

 

0 Ratings
Reply
Alticry
Aspiring Contributor
38 Views
Message 12 of 12

Re: Infinity 1 not activated 6times !!!!!

OK thanks
0 Ratings
Reply