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hundleton1
Contributor
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Message 1 of 3

Infinity 2 Order

Hi, our exchange finally went live 2 weeks ago and my cab was one of the first, i ordered Infinity 1 on Thursday last week with a gonig live date of the 5th August, (tuesday), after a day or so i have a look around and decided i was gonig to cancel the order with BT and go with an nother provider due to better price and options, when i called to cancel the order they did me a deal and upgraded me to Infinity 2, i was told nothnig would change on the order and that they have done it on there end, iv been tracknig my order online and it still shows it as Infinity 1 order with self install,  iv been told that  Infinity 2 was engineer install only? 

 

Getting a bit concerned iv been misslead here, my equipment is due tomorrow so have not seen that yet

 

Any advice on this ?  

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Infinity 2 Order

Hi Hundleton1,

 

I can take a look at your order. Please send me in your details using the "Contact the mods" link found in my profile.

 

Thanks

 

PaddyB

 

 

Community ModeratorPaddyB
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hundleton1
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Message 3 of 3

Re: Infinity 2 Order

I spoke I by again Friday a s they assured me the optio 2 would be what's done. It went live yesterday but only on option 1 38mb. Checked my ip profile on the bt wholsale checker and its at 38.7mb. I spoke with bt yesterday again and they tell me the order is complete and it should be option 2 with in 2 days. I'm not convinced tbh. Have emailed the mods hoping someone can have a look and tell me what's happening because I'm just not convinced as I keep getting diferent stories.
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