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outlaw123
Aspiring Contributor
362 Views
Message 1 of 11

Infinity pricing.

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I have been with BT for over 30 years now initially with phone and then broadband. I was told 3 YEARS ago that we would be connected to Infinity by Christmas 2014. Well 3 years later we are now connected. I have contacted BT on numerous occasions to ask for info and got none. I then contacted BT earlier this year and was told connection was iminent and they would mark me down as a priority customer and let me know as soon as I could order Infinity and that I was liable to be offered a priority price. This never happened and we just got a postcard through the letter box saying we could order. I  went online and saw that the Infinity price was £29.99 but when I confirmed the order it said £47.99. WHY ? Do loyal customers not get any benefit. I note that BT's competitors offer cheaper deals and this may be an option.

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10 REPLIES 10
Distinguished Sage
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Message 2 of 11

Re: Infinity pricing.

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Have you called customer options on 0800 800 030?
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outlaw123
Aspiring Contributor
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Message 3 of 11

Re: Infinity pricing.

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Rang the number and was offered a price more than the one advertised on BT website !!!!!!!!!!!!!!!!!!!!!!!!!!!! £54.88 as oposed to £44. And that was from the specialist offers team.

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Telecom89
Recognised Expert
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Message 4 of 11

Re: Infinity pricing.

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@outlaw123 wrote:

Rang the number and was offered a price more than the one advertised on BT website !!!!!!!!!!!!!!!!!!!!!!!!!!!! £54.88 as oposed to £44. And that was from the specialist offers team.


Are you still under an existing fixed length contract with BT as if you are my experience is that you won't be offered anything worthwhile. That being said you could always try the customer options team at a different time and see if you are offered another offer. Have they possibly included an infinity upgrade fee perhaps?

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Infinity pricing.

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The price will be for new customers. You are not a new customer. Move to a new provider and take up their offers.

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outlaw123
Aspiring Contributor
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Message 6 of 11

Re: Infinity pricing.

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Seriously thinking about changing providers. BT appear not to care about their existing long term customers. 30 years with BT but matbe not for much longer.

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outlaw123
Aspiring Contributor
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Message 7 of 11

Re: Infinity pricing.

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It looks like Plusnet for me.

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Telecom89
Recognised Expert
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Message 8 of 11

Re: Infinity pricing.

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@outlaw123 wrote:

It looks like Plusnet for me.


who of course are owned by BT...! If you do switch to them make sure you get any cashback available from either quidco or topcashback.

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outlaw123
Aspiring Contributor
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Message 9 of 11

Re: Infinity pricing.

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Didnt know BT owned Plusnet. How come there is a conflict in pricing then ?

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Distinguished Sage
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Message 10 of 11

Re: Infinity pricing.

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EE are also owned by BT group.

There's not a conflict in pricing. You're a new customer to Plusnet.

They're a seperate business owned by BT group
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