Due to be active 9th October, now 14th, still nothing, broken promises from BT to call back, even a text saying they will and dont.
A call I made on the activation date said it wont happen due to a routing issue at the cabinet, engineer to resolve Monday, nothing. A call yesterday same excuse engineer to resolve routing issue call us again in 48 hours.
This is awful from a telecoms company such as BT. OK is a new exchange just gone live, but surely you would test it all before it takes orders and gives activation dates?
The exchange ref is EAGRY if BT do read these posts
Its not just my connection its others in the village as well not going live
I have a household with excitement on hold !
Solved! Go to Solution.
I'm also connected to EAGRY and am in the same position, activated on the 9th, well supposed to be.. The latest I was told yesterday directly from open reach was that it's with the routing team still and that they were working between the plant and the exchange and to be fair they were there quite a bit yesterday.. Clearly something major hasn't been finished despite the exchange showing as accepting orders. I ordered literally as soon as it went live and it feels like I've been waiting for ever already, just a firm date would calm me down haha.
Thanks for the update, needless to say BT didnt contact me again as promised after 48 hours
Its not the end of the world we still have ADSL, but try tellling my son that!
Latest news.. With the network team because wiring or equipment needs providing, next update on the 22nd..
New activation date of the 26th Oct...!
Speaking with someone else in the village they have had 18mb down and 9mb up since Monday, so looks like some have some kind of fibre connection
My activation date is Tuesday, unfortunatly wont be able to get much more than 38meg, but still considerably better than the current 4-6mb
Oh really?! Last time I spoke to them they said everyone was affected.. Obviously that person got lucky! Ive been disconnected a few times thurs morning when normally its rock solid as I'm not far away from the exchange so hoping that's a good sign... I'm excited about Monday now though if someone else has already been activated!