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Distinguished Sage
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Message 11 of 15

Re: Installation at New Build

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please try the address check instead
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simonlander
Beginner
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Message 12 of 15

Re: Installation at New Build

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Only the postcode checker works :
For Postcode TF10 8PD
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
Fixed Rate 0.5 -- -- Available
Other Offerings Availability Date
ADSL Multicast -- -- -- Available
Postcode only checks will not return any result for fibre services (FTTP, FTTC:VDSL and G.fast).

For all ADSL services, the stable line rate will be determined during the first 10 days of service usage.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2016; the Formal Retirement date for IPstream is from 31-Dec-2016.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
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Distinguished Sage
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Message 13 of 15

Re: Installation at New Build

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Is your new property showing up on the Royal mail database yet
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simonlander
Beginner
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Message 14 of 15

Re: Installation at New Build

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yes it is
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Moderator
Moderator
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Message 15 of 15

Re: Installation at New Build

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Hi @simonlander,

 

Thank you for taking my call today. I'm sorry for the delay in getting your service up and running. Openreach have updated their records and BT Infinity is showing as available. I've ordered BT Infinity and this is due to go active on the 18th.

 

Please once again accept my apology for the delay as I know this took longer than expected to resolve.

 

Thanks

 

PaddyB

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