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flaner
Newbie
326 Views
Message 1 of 5

Installation of phone line charge

Hi everyone,

 

Wondering if you help. I've been charged £130 to install a phone line in my new rented flat. The thing is, i knew the person who used to live in the flat and they had broadband, and when i moved in there there appeared to alrerady be a box! (see below) Am i being done here? How do i contact them to let them know? 

 

 

 

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4 REPLIES
Distinguished Sage
Distinguished Sage
321 Views
Message 2 of 5

Re: Installation of phone line charge

You are paying for the provision of the connection from the exchange to that box. The fact that there is a box in your house, does not mean its connected anywhere else.

 

When the last people moved out, their line would have been disconnected, and re-used for another customer.

 

 

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flaner
Newbie
317 Views
Message 3 of 5

Re: Installation of phone line charge

Ah right, thanks for the quick reply!

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Distinguished Sage
Distinguished Sage
314 Views
Message 4 of 5

Re: Installation of phone line charge

I would keep a watch on that damp on the window, as its likely to get into that box. If it damages it and caused a fault, you will be charged another £130 to replace it.

 

I can see one of the screws already has mould on it.

 

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Deathtrap3000
Recognised Expert
278 Views
Message 5 of 5

Re: Installation of phone line charge

If a installation charge was mentioned when you signed up then that it why you have paid. Otherwise I'd query it with BT.
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