cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CullodenMuir
Contributor
597 Views
Message 1 of 9

International Freedom

With Covid-19 I am shielding here in Scotland whilst my eldest granddaughter is also shielding but in Alberta, Canada, so the use of my International Freedom has been most welcome.

Twice I have received SMS messages advising that I am approaching the limit of 600 minutes. In order to manage the use I hjave been trying to find out how many hours I have used, but it seems that the instructions (shown below) are for a version of MYBT that has been updated.

Help in getting this information please!

CM

You can view your International Freedom usage online at www.bt.com/mybt.

When you're logged in, click on the View your recent usage button.

From the filter options choose "Free calls" and "To an international number". Then choose a date range to view the usage for the period you're interested in.

0 Ratings
Reply
8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
588 Views
Message 2 of 9

Re: International Freedom

try using the MYBT app on your phone then usage



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
CullodenMuir
Contributor
584 Views
Message 3 of 9

Re: International Freedom

My phone (BT Guardian) does not accept apps!

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
581 Views
Message 4 of 9

Re: International Freedom

sorry I meant your mobile assuming you have one



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
CullodenMuir
Contributor
569 Views
Message 5 of 9

Re: International Freedom

Equally sorry - no mobile otherwise I'd be using Zoom or WhatsApp.

I really do need to find out how to get MYBT to tell me my up-to-date usage.

0 Ratings
Reply
Carlusha
Recognised Expert
565 Views
Message 6 of 9

Re: International Freedom

@CullodenMuir Sorry for stating the obvious - but you must have access to the internet to post on the forum!

Since you say you do not have a BT ID, with access to a computer, you can set-up your MyBT here:

https://my.bt.com/appsprofile/registration/signup.do 

CullodenMuir
Contributor
552 Views
Message 7 of 9

Re: International Freedom

Let's clear the confusion:

I have a BT id and can access MYBT on my computer, but cannot find my International Freedom usage on there.

I have a plain old fashioned telephone, but not a smartphone.

So my daily calls to Canada are on the BT service.

CM

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
539 Views
Message 8 of 9

Re: International Freedom

if you access MYBT using pc then

MYBT

view your bill

your usage

landline

international



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
CullodenMuir
Contributor
479 Views
Message 9 of 9

Re: International Freedom

I have followed guidance from imjolly and find this gives me a page with bar chart showing total usage by the day, then total time used, and then a listing of international calls made.

The total time used is always for all calls made, it does not change when international is selected.

So, I have still been unable to get an indication as to how much of my monthly allocation of 600 minutes has been used.

I could add the times given for each individual call but in my eighties my mental arithmetic is simply not good enough to add some 30 call times quoted in minutes and seconds!

Surely it must be possible to get the time used internationally?

Thankfully each time I have been near to the limit BT have sent me a warning text message.

0 Ratings
Reply