cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Luckybob28
Aspiring Contributor
1,415 Views
Message 11 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

yep...just a posh version of the old mini hub
0 Ratings
Reply
-Richie-
Guru
1,410 Views
Message 12 of 36

Re: Introducing BT Halo 3 and BT Halo 3+


@VeteranISPUserwrote:

Quick help with terminology, the Hybrid Connect is a 4G Modem. It is not a router or hub and simply connects to the Smart Hub 2 by Ethernet so the Smart Hub 2 has an extra modem (mobile network).


Once paired it can be moved so the ethernet isn't required and connects over Wi-Fi, helpful if the mobile signal is stronger by a window.

0 Ratings
Reply
VeteranISPUser
Recognised Expert
1,391 Views
Message 13 of 36

Re: Introducing BT Halo 3 and BT Halo 3+


@-Richie-wrote:
Once paired it can be moved so the ethernet isn't required and connects over Wi-Fi, helpful if the mobile signal is stronger by a window.

Hi @-Richie-   Just curious I tried disconnecting the Ethernet. The Hybrid Connect connected to a black disc 10 metres away and ignored the SH2 only 0.5 metre away!

0 Ratings
Reply
Luckybob28
Aspiring Contributor
1,295 Views
Message 14 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

Well that took an effort to sort - 4 calls later.....ended up getting put on correct plan first which no one seemed to be able to do - so account at least showing Halo 3+. They were reluctant to send out a Hybrid Connect due to the signal for 4g coverage in the area.....When I pointed out that BT's own coverage checker shown it as Very Good they changed their minds and sent one out. Worked fine with the Mini Hub we had before? 0800800150....was the number that eventually sorted it. 

0 Ratings
Reply
Tim25
Beginner
1,255 Views
Message 15 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

I’m curious, I recently finished by BT Fibre Halo 1 contract and was told (it’s repeated here above ) that BT Halo 3 and 3+ were “replacing” BT Halo 1 and 2 and it wasn’t possible for me to continue with BT Halo 1. 
So I switched to the cheaper of the two on offer,  BT Halo 3.

I am now seeing regular offers for new BT customers to switch to BT Halo 1 and 2 ... what is going on??!

I was loathed to stay with BT after seeing the way a friend has been treated over slow broadband speeds but this just adds to the levels of dissatisfaction & the feeling that we’re being conned and scammed.

Is there a plausible explanation as to why I’m told one thing when negotiating a new contract but BT’s advertising suggests the opposite?

jerryjane
Beginner
1,217 Views
Message 16 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

I have had the same experience but actually spoke to someone on the team when they did a home tech visit - since then I have been delivered a new hub2 which I already have and no EE hub - I even asked when I was on text chat and the man confirmed the new hub2 included the ee chip - can any one help with these orders please

0 Ratings
Reply
Huskydog
Contributor
1,213 Views
Message 17 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

It must have been the same person I spoke too as they have done the same - tried changing the route over and it would connect so had to change back - will give it another try when I get time - no EE router thy and can see any slot for the chip unless its hidden inside - tried re ordering on line as well but it will not let me get the BT halo 3+ option 

0 Ratings
Reply
-Richie-
Guru
1,183 Views
Message 18 of 36

Re: Introducing BT Halo 3 and BT Halo 3+


@Tim25wrote:

I am now seeing regular offers for new BT customers to switch to BT Halo 1 and 2 ... what is going on??!


Halo 1 and 2 are no longer sold, where are you seeing these offers ?

0 Ratings
Reply
NoSirItWasntMe
Aspiring Expert
1,170 Views
Message 19 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

I am not sure if the mods are still tracking this thread, but if they are, can they feed something back to BT's marketing department?

When I log onto my account using Chrome for Android the homepage shows a splash saying:

"Upgrade to new BT Halo 3 for £1 extra a month

You'll get two visits from our Home Tech Experts included, to help with your tech. Worth £60"

However, clicking through the only offers are for an extra £4 or £10pm.

I could understand if the advert said "from £1 extra", but "for £1 extra" leaves no room for misinterpretation.

(It's not worth opening a new thread as I won't be taking up the offer anyway.)

 

Lee1976uk2020
Aspiring Contributor
1,138 Views
Message 20 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

Any deals on the 3+  as a loyal customer?  Not wanting to double my costs to get it  

0 Ratings
Reply