So glad I'm not alone, gives me comfort. Still waiting at 0845 for 0800 Engineers appointment, no show up to now. Also said preferred contact via email but they insist on going via mobile phone. Grrrrrrr! Good luck anyway,
BT and OpenReach terminology not mine. Anyway, he's here and the problem is that the copper has been disconnected somewhere along the line, outside towards the cabinet, or possibly the pole, he's working on it, which is nice. All I know is that I didn't have a problem until I fell for the Upgrade spiel, lesson learned. Mind you I said that last time. The bit where they put a line up saying "Engineer Visit Complete" before he's even been doesn't help. Once again, their terminology not mine, I only speak English. Just hope we get somewhere. Looks like it's the copper connection, which was alright before, is the problem. Having done fibre installation, a long long time ago, I can follow some of the jargon. I feel as though I'm getting there now.
They should say it's a slot then. I can understand plain English. This morning the faults page said that the job had been done even before he got here. It's not me at fault for reading what BT and Openreach put on the site, I only react to it. At least it's all sorted now anyway and it was a copper fault which I've been trying to tell them for months, hence I have Sky TV now instead of BT because I worked out that the fault was further down the line. I am now fully operational, which is great, but it has caused a lot of hand wringing to get there. Chrs.