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S4Brains
Contributor
650 Views
Message 31 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

So glad I'm not alone, gives me comfort.  Still waiting at 0845 for 0800 Engineers appointment, no show up to now.  Also said preferred contact via email but they insist on going via mobile phone.  Grrrrrrr!    Good luck anyway,

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S4Brains
Contributor
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Message 32 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

I try to sort out my contracts with BT and find it difficult to sort out what I've got and when. You'd think that when you've been with a firm for 20 years they'd not start a brand new contract when you upgrade or similar. When one expires you can't move away from BT because you've got other contracts still extant. Between the landline, the mobiles and the broadband they've got me well stitched up. Managed to change my TV package to Sky though, this because BT kept pixelating and they wouldn't accept any responsibility for it. Still got a little idea that the phone is suffering from the same "wire fault" somewhere. Did a Fibre Optics Installation course 20 years ago and used to work on patch panels so not entirely in the dark with the wiring but if I touch anything I'll get the blame. Still no sign of my 0800 engineer. Grrrrrr!
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garybs29
Recognised Expert
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Message 33 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

@S4Brains there's no 0800 appointments there's slots that start @ 0800, nobody can guarantee you a 0800 engineer visit

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S4Brains
Contributor
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Message 34 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

BT and OpenReach terminology not mine.  Anyway, he's here and the problem is that the copper has been disconnected somewhere along the line, outside towards the cabinet, or possibly the pole, he's working on it, which is nice.  All I know is that I didn't have a problem until I fell for the Upgrade spiel, lesson learned.  Mind you I said that last time.  The bit where they put a line up saying "Engineer Visit Complete" before he's even been doesn't help.  Once again, their terminology not mine, I only speak English.  Just hope we get somewhere.  Looks like it's the copper connection, which was alright before, is the problem.  Having done fibre installation, a long long time ago, I can follow some of the jargon.  I feel as though I'm getting there now.

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S4Brains
Contributor
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Message 35 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

Sorted at last, turns out copper wire wasn't connected further down the line in some way or other. What a palaver. I was already grey so no change there. So, I've got broadband and I've got a phone, just wait and see if they bill me for the off days now. Tks and good luck with your setup.
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S4Brains
Contributor
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Message 36 of 36

Re: Introducing BT Halo 3 and BT Halo 3+

They should say it's a slot then.  I can understand plain English.   This morning the faults page said that the job had been done even before he got here.  It's not me at fault for reading what BT and Openreach put on the site, I only react to it.  At least it's all sorted now anyway and it was a  copper fault which I've been trying to tell them for months, hence I have Sky TV now instead of BT because I worked out that the fault was further down the line.  I am now fully operational, which is great, but it has caused a lot of hand wringing to get there.  Chrs.

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