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SeanD
Community Manager
Community Manager
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Message 1 of 15

Introducing BT Halo 3 and BT Halo 3+

Hi Everyone,

I am delighted to introduce you to BT Halo 3 and BT Halo 3+, which will be officially launched on Friday 5th February 2021.

Following on from the success of BT Halo 1 and BT Halo 2, we will launch two new BT Halo products that will replace BT Halo 1 & 2.   BT Halo 3+ takes your home connection to the next level. In fact, it’s a UK-first. Blending our best fibre broadband and wi-fi technology with our mobile network to give you an unbreakable connection in your home.

 

 

Placing an order for BT Halo 3+ will give you; 

The UK’s only unbreakable wi-fi

At the heart of BT Halo, 3+ is our top of the range Smart Hub 2 and our brand new Hybrid Connect. They work together, automatically connecting you to EE, the UK’s most reliable mobile network, if needed. It’s the only broadband in the UK that’s backed up by mobile for an unbreakable home connection.

 

Wi-Fi in every room or £100 money-back guarantee

With BT Halo 3+ you also get our Complete Wi-Fi discs included, giving you a reliable wi-fi signal in every room or £100 money-back guarantee. From basement office to attic bedroom, we make sure that everyone in your home can always do what they want, where they want to do it.

 

Service with you at the centre

Only BT has Home Tech Experts all customers can book in 2-hour slots, 7 days a week, for wi-fi help at no extra cost. Need some help? Call us and we’ll come to you whenever you need us – whether that’s to set up a new service or to fix a problem. We’ll even come round once a year to make sure your wi-fi is working perfectly for how you use it. All at no extra cost. Making sure everything works is just the start – we’ll help you get the very best out of your tech.

 

Leading the way for the UK

BT Halo 3+ means you’ll always get access to the best technology. That’s why we include an upgrade to Full Fibre, the UK’s most reliable broadband technology. As soon as you’re connected, your home will be future-proofed with game-changing speeds, so you can connect over 100 devices. It’s not available everywhere yet but, as soon as it is, we’ll get you connected.

 

Know you always come first

We promise you’ll never pay more than a new customer when you renew your contract. No exceptions.

 

Also

 

Doubly sure you have enough data

If you’re on BT Mobile, we’ll also double the data allowances on all your BT mobile plans when you sign up to Halo 3+. ​

 

 

BT Halo 3

 

Stay connected to what matters

With our Keep Connected Promise, we’ll send you a Mini Hub to keep you online by connecting you to our mobile network. So whether you're moving home or have a problem with your broadband just let us know and we’ll make sure you’re back online quickly. We’ll also automatically turn on unlimited mobile data on all of your mobiles too so you can keep on doing what you need to without worrying about costs. 

 

Service with you at the centre

Only BT has Home Tech Experts you can book in 2-hour slots, 7 days a week, for wi-fi help at no extra cost. Need some help? Call us and we’ll come to you whenever you need us – whether that’s to set up a new service or to fix a problem. We’ll even come around once a year to make sure your broadband is working perfectly for how you use it. All at no extra cost. Making sure everything works is just the start – we’ll help you get the very best out of your tech. 

 

Know you always come first

We promise you’ll never pay more than a new customer when you renew your contract. No exceptions. 

 

 

BT Halo 3 & BT Halo 3+ comparison

 

Benefit Includes Halo 3 Halo 3 +

 

Smart Hub 2​

 

You’ll get a Smart Hub 2 which comes with Wi-Fi controls, so you can manage your family’s screen time.​

✔️

 

Hyb​rid Connect

 

Automatically connects you to the mobile network if needed – for game-changing reliability. ​

✔️

 

Complete Wi-fi​

 

Our Complete Wi-Fi discs give you reliable wi-fi in every room of your home or £100 money-back guarantee. ​

✔️

 

Full Fibre​ promise

 

Halo 3+ includes an upgrade to Full Fibre 100, the UK’s most reliable broadband technology. As soon as it’s available in your area, your home will be future-proofed with game-changing speeds so you can connect over 100 devices.

✔️

 

Our Keep Connected Promise

 

With our Keep Connected Promise, we’ll send you a Mini Hub to keep you online if you let us know you’re moving home or have any broadband issues. We’ll also automatically turn on unlimited mobile data on all of your mobiles too. 

✔️ N/A

 

Home Tech Experts​

 

Get the help you need, when you need it. Our Experts will come to you at home with 2-hour appointment slots, 7 days a week.​

✔️ ✔️

 

Our price promise​

 

We promise you’ll never pay more than a new customer when you renew your contract. No exceptions. ​

✔️ ✔️

 

Mobile benefits

 

If you’re on BT Mobile, we’ll double the data allowances on all your BT mobile plans. ​

✔️ ✔️

 

Find out more about BT Halo from here, BT Halo 

Find out more about BT Broadband Hybrid connect from here, Introducing a UK first - Hybrid Connect 

What does everyone think?

 

Cheers

Sean

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14 REPLIES 14
Maggie1christy
Beginner
859 Views
Message 2 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

Whats the difference between halo 3 and halo 3+
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-Richie-
Guru
835 Views
Message 3 of 15

Re: Introducing BT Halo 3 and BT Halo 3+


@Maggie1christywrote:
Whats the difference between halo 3 and halo 3+

The comparison image is in the original post above your reply, it lists what Halo 3+ includes that Halo 3 doesn't.

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Luckybob28
Aspiring Contributor
577 Views
Message 4 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

Tried to sign up to halo 3+ but no one could do it. Have been put on 3 and told someone will look into it from Monday. Hope they do. 

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Huskydog
Contributor
437 Views
Message 5 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

I have had the same experience but actually spoke to someone on the team when they did a home tech visit - since then I have been delivered a new hub2 which I already have and no EE hub - I even asked when I was on text chat and the man confirmed the new hub2 included the ee chip - can any one help with these orders please
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Huskydog
Contributor
433 Views
Message 6 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

Can you help with ordering this ee bolt on router / hub as my tech advisor told me it was available but still not equipment - even thy they took my upgrade over the phone
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Luckybob28
Aspiring Contributor
433 Views
Message 7 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

I think BT are really struggling with this. I'm on my third person. each saying they are going to call me back. Have a new Smart Hub 2 and new Wifi Disc....already had these. Missing the hybrid connect (separate box - see you tube) part which they said they would sort. Hoping it will get sorted tomorrow 🤞🏼

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Huskydog
Contributor
427 Views
Message 8 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

if you do please post and we can then follow suite - working from home with this type of back up will be really useful - thanks
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Luckybob28
Aspiring Contributor
414 Views
Message 9 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

Will do!! 🙂
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VeteranISPUser
Recognised Expert
397 Views
Message 10 of 15

Re: Introducing BT Halo 3 and BT Halo 3+

Quick help with terminology, the Hybrid Connect is a 4G Modem. It is not a router or hub and simply connects to the Smart Hub 2 by Ethernet so the Smart Hub 2 has an extra modem (mobile network).

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