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Distinguished Expert
Distinguished Expert
1,086 Views
Message 21 of 162

Re: Introducing BT Plus!


@stereohaven wrote:

I'm interested, but have only recently moved to BT and have an existing fibre broadband deal. Out of curiosity I went through the order process and noticed the following message:

BT.PNG

 

 

 

How I read this is, if I took BT Plus, I would get the price offered less any existing broadband discount I currently have for the 16 months that remain on my original contract, with the normal price that has been quoted for the final 2 months.

Can someone from BT confirm I am reading that right??!

 


If that’s what it states, then it’s true. I have a discount on my standard package at the moment. i’m not on BT Plus. So sooner or later the discount will be removed. Presumably it’s the same when going to BT Plus, except that you will note that the price will increase after that new 18 month term, together with removal of your initial discount 2 months earlier.

You can always double check by calling 00800800150.

Distinguished Sage
Distinguished Sage
1,076 Views
Message 22 of 162

Re: Introducing BT Plus!

The way I read it is that anybody with a discount currently is not going to benefit. I.e you will continue to get your current discount until the end of its contractural period and then revert to standard pricing, never getting the published 'Plus' rate. Seems crazy if that is how it will work, it is very badly worded.

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jam2000
Expert
1,052 Views
Message 23 of 162

Re: Introducing BT Plus!

I'm getting this on MY BT page:

 

Broadband
 
Your BT Plus benefits
Error retrieving your details

Please try again by refreshing the page

 

Also my mobile data for both mobile's still hasn't been doubled as stated, even after calling up 3 times now. 

 

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Guru
1,044 Views
Message 24 of 162

Re: Introducing BT Plus!

Mine is the same. Order is still open in MYBT. Extra speeds not updated, My mobile not showing allowances.
Stew
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Dean007
Recognised Expert
1,037 Views
Message 25 of 162

Re: Introducing BT Plus!

@StewM

I had the same issue, their back end system was having integrity issues due to the current promotions on the plan. Which they were unable to change. 

Call and ask them to send it to the plus team who manually removed the stuck order and added them manually. 

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jam2000
Expert
1,032 Views
Message 26 of 162

Re: Introducing BT Plus!

My account doesn't show any open order's.

 

 

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Distinguished Expert
Distinguished Expert
1,019 Views
Message 27 of 162

Re: Introducing BT Plus!


@licquorice wrote:

The way I read it is that anybody with a discount currently is not going to benefit. I.e you will continue to get your current discount until the end of its contractural period and then revert to standard pricing, never getting the published 'Plus' rate. Seems crazy if that is how it will work, it is very badly worded.


I haven't really got a clue on when my latest contract started......
I'll have to wade through 18 months of pdf files to show when any new contract started.
There are some special offers included which give a small discount.

Presumably many customers have current special special offers.
When you look at my new offer, there's going to be an initial increase of ~ £1.00 on the monthly bill, - thats for the plan, excluding call costs -  without that discount. (phone package cost seems to change month by month.)

If I subscribe to BT Plus then the real increase will come after that 18 months.

Must be difficult for BT Billing to track individual records.

 

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Distinguished Sage
Distinguished Sage
1,012 Views
Message 28 of 162

Re: Introducing BT Plus!

Perhaps @SeanD could clarify.

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V_Meldrew
Recognised Expert
1,009 Views
Message 29 of 162

Re: Introducing BT Plus!


@licquoricewrote:

The way I read it is that anybody with a discount currently is not going to benefit. I.e you will continue to get your current discount until the end of its contractural period and then revert to standard pricing, never getting the published 'Plus' rate. Seems crazy if that is how it will work, it is very badly worded.


Depending upon your usage and point of view, there is a benefit in that you get an extra 4GB of data free of charge.

Of course not everyone uses all their mobile data anyway so this may be more of a benefit to some than to others. 

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Moderator
Moderator
979 Views
Message 30 of 162

Re: Introducing BT Plus!

Hi @StewM & @jam2000

Thanks for your posts!

Sorry for the problems you're having with your orders.  Can you guys have a word with our >> Order Live Chat Team << first of all and let me know how you get on?

Cheers,

Robbie

Community ModeratorRobbieMac
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