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Recognised Expert
829 Views
Message 31 of 162

Re: Introducing BT Plus!

@RobbieMac they dont want to know asking me to call customer options team at 0800800150 


@RobbieMacwrote:

Hi @StewM & @jam2000

Thanks for your posts!

Sorry for the problems you're having with your orders.  Can you guys have a word with our >> Order Live Chat Team << first of all and let me know how you get on?

Cheers,

Robbie


 

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Guru
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Message 32 of 162

Re: Introducing BT Plus!

Well I tried that. Put me through to the mobile team who then cut me off! 

Stew

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Recognised Expert
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Message 33 of 162

Re: Introducing BT Plus!


@StewMwrote:

Well I tried that. Put me through to the mobile team who then cut me off! 

Stew


I found the (UK) team on 0800 800 150 very helpful, I'm guessing it's a tad busier than when I called earlier this week and got straight through but it's got to be worth a try

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Expert
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Message 34 of 162

Re: Introducing BT Plus!

I spoke to a guy on the 0800 number and after checking with a supervisior he confirmed that any discount I already had should carry over for the length of my original contract before paying the new price up to month 18 and then the normal price from month 19 onwards.

So I ordered online and of course there is no sign of the discount carrying over on the confirmation. I tried to check with Live Chat and they referred me back to the 0800 number.

I've raised it on Twitter to see if that gets any clarity on the wording and the discount carry over.

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Recognised Expert
784 Views
Message 35 of 162

Re: Introducing BT Plus!

I've spoken with them 3 times now and all 3 times they have failed to resolve my issue.
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Recognised Expert
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Message 36 of 162

Re: Introducing BT Plus!


@stereohavenwrote:

I spoke to a guy on the 0800 number and after checking with a supervisior he confirmed that any discount I already had should carry over for the length of my original contract before paying the new price up to month 18 and then the normal price from month 19 onwards.

So I ordered online and of course there is no sign of the discount carrying over on the confirmation. I tried to check with Live Chat and they referred me back to the 0800 number.

I've raised it on Twitter to see if that gets any clarity on the wording and the discount carry over.


Very Strange, I didn't have to do anything online, the lady I spoke to did it all for me there and then and MyBT has already been updated to reflect the changes 

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Recognised Expert
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Message 37 of 162

Re: Introducing BT Plus!

Are those who are experiencing issues, have current promotions on their account? It could be that not all promitions have been set up and the system is not able to update the order. 

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Moderator
Moderator
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Message 38 of 162

Re: Introducing BT Plus!

Hi @StewM & @jam2000

Send over your details and we'll help you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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Recognised Expert
738 Views
Message 39 of 162

Re: Introducing BT Plus!

Ok, just rang AGAIN, 4th time and yet again failed to resolve and then put me through to BT Mobile faults who then cut me off.

I think it's time to cancel my fibre, TV Max, phone and 2 mobile account's and take my services elsewhere.

I just don't understand how simple issues are made so complicated.

 

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Expert
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Message 40 of 162

Re: Introducing BT Plus!


@V_Meldrewwrote:

Very Strange, I didn't have to do anything online, the lady I spoke to did it all for me there and then and MyBT has already been updated to reflect the changes 


On the call he said they agreed with me on the discount/promotion carrying forward as I described but they couldn't see it to apply it, so if I did it online it would work. It hasn't.

@Chat referred me back to the phone team, @BTCare on Twitter referred me to chat then gave up!

If the discount doesn't carry forward as the wording suggests (and it actually says it 3 times in the order process), then I will cancel the order.

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