Is BT really living up to expectations . The phrase all that glitters aint gold is true .
I was transferred to a new role from Coventry to kings Lynn. 2 weeks to the time of transfer I called BT indicating interest to their services . it has been weeks of agony since then 6th August -my broadband hub was sent to a wrong address I could not go live as on the day I am suppose to so it delayed . I finally got a new hub my internet worked only for 4 or 5 days and stopped I came back from work so tired and rang BT. I am not joking it took 2hrs to pick my call with no apology I reported my fault on 14th August . it took days to get an engineer to come . Different messages from different people whenever I call . finally someone booked an engineer to visit my home . I took permission from work and couldn't make money on the engineers appointment day . In the morning of 20th August , I called on the phone to know where the engineer is . A rude customer care representative picked and said all I need to do was to sit down at home and wait for him . I was angry and accepted my fate . I waited all day . No engineer came . tried ringing back. hours spent calling . someone will pick and line cuts off . no call back one day someone managed to send another engineer on 27th of august . A gain another day lost from work . He attended and said problem could be a soft ware issue . I rang BT and they said it is not , it is problem outside the house . I got tired and said fine . Break the 1 month marriage as I am tired . A rude worker on phone said I cant leave now else I will pay 589 pounds for breaching the contract . I patiently waited for 30 days to elapse from the day I reported the fault so I can leave without paying 589 quid
all I keep getting is false update . your service is back . I will happily go to test it and its not working .They will apologise that someone will ring me . like a manager to explain things to me .
that phone call never came . 30 days passed and I happily cancelled my contract . next day a call back came from what looks like a manager. They are still promising me to wait till 18th September . I have spent almost 100 pounds to keep doing add on to my phone internet so I can hotspot and read for my exams . instead of enjoying a service I paid for
Re: Is BT really living up to expectations . The phrase all that glitters aint gold is true .
Hi @uche, welcome to the community and thanks for posting, that level of service is unacceptable and I'm so sorry for your recent experience after joining BT. I've sent you a Private Message with details on how you can get in contact with the mod team if you need any help getting this sorted.