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BMUD
Beginner
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Message 1 of 3

Is BT's automatic compensation scheme still operating ?

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Is BT still doing it's automatic compensation scheme or do you have to apply for recompense for the lack of service provision ? (My latest bill takes no account of my lack of Broadband for 9 days)

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Is BT's automatic compensation scheme still operating ?

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BMUD
Beginner
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Message 3 of 3

Re: Is BT's automatic compensation scheme still operating ?

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I was called by BT today following my complaint. 

Apparently, I should have been compensated automatically, but for some "unknown reason" I was missed out from the scheme. 

They will now make an adjustment to my next bill in a months time.

A Code of Practice for an Automatic Compensation Scheme seems a great idea for customers, it's just a shame the code of practice doesn't appear to be followed.

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