I have broadband and BT mobile and have been unable to claim my rewards.
This might be me being thick but there was no option to claim my reward on the website (BB) till the reward had expired and suddenly the page was visible.
The only reason I took out BT was for the incentives and it appears that they have expired.
To compound the issue BT have refused to payout my quidco cashback.
Welcome to the community forum. I'm sorry you had difficulties claiming your online reward. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" found in my profile.