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Message 1 of 5

Issue claiming M&S voucher

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I'm having issues claiming the M&S vouchers I'm entitled to. I've entered the various details on the broadband benefits website but it wont accept my order number. It suggests the order number starts with AJM and has 12 digits but my order number starts VOL013-...

Help?

Thanks

Adam

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Issue claiming M&S voucher

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@Adamsmith270 

Its the sales reference you need to use, it starts with  AJM or BTC.

If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It will also be on the email you received from BT, confirming your order.

If not, then try the Billing Live Chat Team they should be able to give it to you.

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Moderator
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Message 3 of 5

Re: Issue claiming M&S voucher

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Hi @Adamsmith270 did you get this sorted? The AJM order reference is located on the top right-hand corner of the emails that are sent on the day your broadband was activated.

Community ModeratorNeilO
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Message 4 of 5

Re: Issue claiming M&S voucher

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Yes all sorted via live chat.

Thanks

Adam

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Message 5 of 5

Re: Issue claiming M&S voucher

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@Adamsmith270 Ah great, I'm glad you got sorted 😀

Community ModeratorNeilO
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