I'm having issues claiming the M&S vouchers I'm entitled to. I've entered the various details on the broadband benefits website but it wont accept my order number. It suggests the order number starts with AJM and has 12 digits but my order number starts VOL013-...
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Its the sales reference you need to use, it starts with AJM or BTC.
If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do
Look for the sales reference on this page, top right.
It will also be on the email you received from BT, confirming your order.
If not, then try the Billing Live Chat Team they should be able to give it to you.
Hi @Adamsmith270 did you get this sorted? The AJM order reference is located on the top right-hand corner of the emails that are sent on the day your broadband was activated.
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