cancel
Showing results for 
Search instead for 
Did you mean: 
sneekes
Aspiring Contributor
641 Views
Message 1 of 16

Issue claiming reward

Go to solution

I placed an order on 3rd April, which icluded the promise of a £125 BT Reward Card. On attempting to claim the reward I get the "You are not eligible to claim a reward" message.

From looking at some other threads I suspect this is because my original order was cancelled and reordered (by BT). How do I go about making my claim please?

0 Ratings
Reply
15 REPLIES 15
Distinguished Sage
Distinguished Sage
640 Views
Message 2 of 16

Re: Issue claiming reward

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
625 Views
Message 3 of 16

Re: Issue claiming reward

Go to solution

@sneekes Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help with your claim. You can find the link by clicking on my username.

Thanks

Neil

Moderator
Moderator
583 Views
Message 4 of 16

Re: Issue claiming reward

Go to solution

Hi @sneekes,

 

I tried calling today, sorry I missed you. Good news. The reward card will be processed and sent to you. It'll be with you in the next 30 working days. Can you please post back when you receive it?

 

Cheers

 

David

sneekes
Aspiring Contributor
568 Views
Message 5 of 16

Re: Issue claiming reward

Go to solution

 Will do. Thanks for your help David, Neil & Keith.

0 Ratings
Reply
sneekes
Aspiring Contributor
527 Views
Message 6 of 16

Re: Issue claiming reward

Go to solution

Ignore me. WORKING days

0 Ratings
Reply
Moderator
Moderator
516 Views
Message 7 of 16

Re: Issue claiming reward

Go to solution

No problem at all @sneekes.

 

If you still haven't received it by then come back and let us know.

 

Thanks

 

DanielS

sneekes
Aspiring Contributor
498 Views
Message 8 of 16

Re: Issue claiming reward

Go to solution

My reward card arrived today, I've just activated it. Thanks everyone.

0 Ratings
Reply
Moderator
Moderator
449 Views
Message 9 of 16

Re: Issue claiming reward

Go to solution

Sorry for not getting back to you earlier @sneekes. Thanks for letting me know you've received the card, appreciate you taking time to do that.

 

All the best

 

David

0 Ratings
Reply
Moderator
Moderator
383 Views
Message 10 of 16

Re: Issue claiming reward

Go to solution

Hi @sneekes,

 

Just a quick line. have you received the final bill yet? Can you let me know when you do?

 

Cheers

 

David

0 Ratings
Reply