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Message 1 of 4

Issues Moving House!

Hi there

So recently my family were moving house and we called up about this and had nothing but trouble. First time they asked for my mum to set up a Direct Debit, which if I'm not right in saying is not required to move house with so that was an unnecessary step. After that, having spent around an hour on the phone with various call centres and setting up what we thought was the order in full it later cancelled with only the broadband and phone line going through. All that was between Friday and Monday a couple of weeks ago. Now, fast forward to the last 24 hours or so and the phone line is up (yay, I guess...) but still no broadband and it turns out there was some confusion with the order - which I found out only after contacting BT myself after taking quite a bit of time to get the confidence to call them up (a call the lasted roughly 27 minutes). Honestly don't know what we can do now. Thought moving house with BT would have been a simple process but what the past 2-3 weeks have shown is it doesn't appear to be the case. Any help on this would be greatly appreciated as my mum and I are slowly losing patience with all this.

 

Thanks!

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Message 2 of 4

Re: Issues Moving House!

@SUB-ZER0GAMER I'm really sorry about the problems with your order for service in your new home. Can you advise us is the order for Fibre to the Home or a standard copper connection.

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Message 3 of 4

Re: Issues Moving House!

I believe it's fibre to the home/the ultrafast broadband service. It has a cupboard with all the equipment. 

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Message 4 of 4

Re: Issues Moving House!

Thanks @SUB-ZER0GAMER,

It does sound like you have our Ultrafast service. We have a dedicated specialist team who deal with Ultrafast (Fibre to the Premises/Home) order issues. They can be reached on 08005874787, 8am to 9pm Mon-Fri 8am to 8pm Saturday 9am to 6pm Sunday. I would recommend speaking with them direct.

Thanks

DanielS

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