If you are planning on purchasing BT Sport's Monthly Pass to catch this weekend’s UFC 253 fight card, where Israel Adesanya will defend his title against Paulo Costa. Place your order soon as our website for purchasing the Monthly Pass will be down temporarily from 10 pm on Saturday night to the early hours of Sunday morning. You can place an order from here, BT Sport Monthly Pass
Order was started online but due to an issue at the very end (a problem with my address and FTTP being available on my street) I received a message to complete the order via the phone.
The order then went through once the FTTP issue was resolved and installed successfully on 29th June 2018. This is where my claims process for the £150 reward card became a farce.
For the record, here are the number of times I have contacted BT about this issue:
5th July 2018 - Incident: **Edited** 31st August 2018 - Incident: **Edited** 31st August 2018 - Complaint: **Edited**
If BT think I am going to drop the issue then they are mistaken. I'm more than willing to push this over to the ASA with regards dubious advertising and interpretation of a promotion's terms and conditions.
Welcome to the Community and thanks for your post!
Sorry for the problems you're having claiming your reward card. I appreciate the time you have taken to contact us about this and apologise that you haven't been getting anywhere up to this point. You can send us over your details and we will check what's happening with the delivery of your reward card.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.