cancel
Showing results for 
Search instead for 
Did you mean: 
sunny66
Newbie
145 Views
Message 1 of 4

Issues with delivery of Smart Hub 2 and Wi-Fi Discs

Go to solution

Hello,

I placed order on the 27th for SUPERFAST FIBRE PLUS + COMPLETE WI-FI. Equipment has still not arrived of the Smarthub 2.0 and two disc's

 

I am still awaiting the equipment and totally feel let down by BT as states awaiting dispatch. I called BT to chase this up and they replaced another order for the wrong equipment. I was also promised a phone call last week friday from a Darren in lincoln to chase the status update by 5:00pm which never happened.

 

Can anyone help?

 

 

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
137 Views
Message 2 of 4

Re: Issues with delivery of Smart Hub 2 and Wi-Fi Discs

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
130 Views
Message 3 of 4

Re: Issues with delivery of Smart Hub 2 and Wi-Fi Discs

Go to solution

Hi @sunny66,

I'm sorry you haven't received your equipment as part of your order. If you send me in your details, I'll be able to take a look at your order to see what happening with the delivery of your equipment.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
sunny66
Newbie
122 Views
Message 4 of 4

Re: Issues with delivery of Smart Hub 2 and Wi-Fi Discs

Go to solution
Hello Keith,

Thank you for helping.

Sunny
0 Ratings
Reply